Terms & Condition
1. Introduction
1. Introduction
Welcome to the official website of TAMĞA . By using this website and placing orders for products, you fully accept these terms. These rules govern all relationships between you as a customer and TAMĞA , including the ordering process, payment, delivery, returns and exchanges of products, liability matters, website usage, and personal data handling. These terms are developed in accordance with the current legislation of the Republic of Kazakhstan and are intended to ensure transparency and protect the interests of both parties.
2. Brand Details
TAMĞA IE
Address: Erimbetova street 58, 160006 Shymkent, Kazakhstan
Contact: WhatsApp +77008718077 | Email: support@thetamga.com
Main Purpose: Selling clothing and accessories worldwide.
Our brand specializes in creating unique collections of clothing and accessories with attention to material quality, design, and comfort.
3. Website Usage
Using the website implies your consent to engage with its functionality in a lawful and good-faith manner. Interference with the website’s operation, attempts to bypass restrictions, uploading viruses, or any malicious files is prohibited. Any actions that disrupt the website or violate third-party rights may result in account suspension and termination of services without compensation. You agree to use the website exclusively for browsing products, placing orders, and obtaining information about the brand.
4. Placing an Order
By placing an order, you confirm that the provided information is accurate and up-to-date, including delivery details, contact information, and payment details. Any errors in the information may affect the delivery or processing of the order, and TAMĞA is not responsible for the consequences of providing incorrect information. After placing an order, you will receive confirmation via the provided contact address or WhatsApp, which constitutes confirmation of the sales contract between you and TAMĞA .
5. Service Availability and Sales
Our products are available for purchase and delivery in most countries worldwide, except for the following states: Iran, Iraq, Syria, Yemen, Lebanon, Jordan, Saudi Arabia, Oman, Kuwait, Bahrain, Qatar, Ukraine, Libya, Sudan, Somalia, Afghanistan, Palestine, Mali, CAR, DR Congo, Eritrea, Nigeria, Ethiopia, South Sudan, Chad, Burkina Faso, North Korea, Cuba, Venezuela, Myanmar, Brazil, Argentina, India, Australia, New Zealand, Israel. We reserve the right to temporarily limit access to certain products or regions based on safety conditions, logistics availability, and legislation. All offers on the website, including size availability, models, and color variations, are valid at the time of publication but may change without prior notice due to high demand or limited stock.
6. Product Availability
Products may be available in limited quantities, and the availability of a specific item must be confirmed when placing an order. If a product becomes unavailable after ordering, TAMĞA will contact you to clarify alternatives or cancel the order with a refund. All items undergo quality control before shipping. Nevertheless, minimal variations related to material properties or the production process are possible.
7. Product Description and Accuracy of Photos
All products on the website are displayed as accurately as possible. We make every effort to convey the color, texture, and shape of the item through photographs. However, minor deviations may occur due to lighting differences, screen settings, or individual fabric characteristics. A detailed description of each product is provided on the product page. We recommend carefully reviewing the specifications before placing an order to avoid misunderstandings.
8. Price and Payment Methods
Prices are listed excluding VAT. Payment is made using the available methods presented on the website through secure payment systems. All taxes, duties, and fees for international shipping are paid by the buyer. For orders exceeding $250, shipping is covered by TAMĞA , while all other fees, including taxes and customs duties, remain the responsibility of the buyer.
9. Delivery
Within Kazakhstan: delivery usually takes 3–7 days via Kazpost. Fixed delivery cost – $4; orders over $100 are delivered free of charge. Express delivery is available for an additional fee.
Delivery to CIS countries: free for orders from $170, delivery time 5–15 days depending on the region.
International delivery: delivery time and cost depend on the region. Orders over $250 are delivered free by TAMĞA , but the buyer pays taxes and customs duties. We recommend confirming delivery details via WhatsApp: +77008718077. Delivery costs may vary depending on region, delivery method, and current logistics conditions.10. Returns and Exchanges
You have the right to return or exchange a product within 14 days of receipt without giving a reason. The product must be in its original condition, with all tags and packaging intact. To arrange a return or exchange, contact us via WhatsApp or email. We provide detailed instructions for safely sending the product back.
11. Defective Products
In the event of receiving a defective or faulty product, TAMĞA undertakes to organize an exchange or refund. It is necessary to provide photos of the product and a description of the defect. The resolution process is handled promptly.
12. Warranties
The warranty applies for 14 days from the date of receipt. During this period, TAMĞA accepts claims regarding the quality of products. After 14 days, the warranty is no longer valid, and quality claims will not be accepted.
13. Liability
TAMĞA is not responsible for damages resulting from improper use of products, violation of storage rules, or failure to follow instructions. Responsibility also does not extend to delays, damage, or loss of goods by transport companies.
14. Disclaimer
The website is provided "as is." We do not guarantee absolute accuracy of information, uninterrupted service, or absence of malfunctions. The user assumes all risks associated with using the website and purchasing products.
15. Intellectual Property
All website materials, including texts, images, graphics, and design, are owned by TAMĞA . Any use of materials without written consent is prohibited.
16. Data Protection
Your personal data is processed solely to fulfill orders and communicate with clients. We comply with the legislation of the Republic of Kazakhstan on personal data protection, do not share information with third parties without user consent, and apply technical security measures.
17. Contacts
WhatsApp: +77008718077
Email: support@thetamga.com
Address: Erimbetova street 58, 160006 Shymkent, Kazakhstan
The brand conducts sales worldwide, providing customer support regardless of location. All questions and clarifications regarding products and delivery are addressed promptly.
18. Force Majeure
TAMĞA is not liable for failure to fulfill obligations due to force majeure circumstances, including natural disasters, military actions, strikes, pandemics, government restrictions, and other unforeseen events, regardless of our fault.
19. Assignment/Waiver of Rights
Rights and obligations under these terms may not be transferred to third parties without written consent from TAMĞA . Any use of rights by others without the company’s consent is invalid.
20. Severability
If any provision of these terms is deemed invalid or unenforceable, the remaining provisions remain fully effective and enforceable.
21. Amendments and Changes
TAMĞA reserves the right to make changes to these terms without prior notice. All updates are published on the website, and the current version is always considered valid.
22. Distribution and Jurisdiction
All disputes and disagreements arising from the use of the website or purchase of products are resolved in accordance with the legislation of the Republic of Kazakhstan. These terms govern all relationships between TAMĞA and customers.
Last update: 04.04.2026