Returns and Refunds Policy

At TAMĞA, every piece carries purpose and pride.
We offer a 14-day window to return or exchange your item from the moment it reaches you.

To qualify, items must remain untouched, unworn, with tags and original packaging intact. Keep your proof of purchase ready.

Initiate your return or exchange via WhatsApp: +77008718077
Packages sent without prior notice will not be accepted.

Your questions, concerns, or requests are handled personally via WhatsApp. TAMĞA is not just a brand — it’s a community, and every message counts.

Damages and Issues

Inspect your order immediately. If it’s damaged, defective, or not what you ordered, contact us without delay via WhatsApp. We’ll assess and resolve it swiftly.

Exceptions / Non-returnable Items

Certain items cannot be returned: custom pieces, personalized products, or items impacting safety (hazardous materials, flammable liquids, gases).
Sale items and gift cards are also final.

Exchanges

Want another size or piece? Return what you have first. Once accepted, make a new purchase. Simple, clear, fair.

Refunds

Once we receive and inspect your return, you’ll be notified of approval.
Refunds are issued within 10 business days to the original payment method.

If the refund hasn’t appeared after 10 days, reach out via WhatsApp: +77008718077

At TAMĞA, every return, every exchange, every transaction is part of building our tribe. Your participation matters.